Warranty Information

WARRANTY INFORMATION

We at PowerNet are proud of the quality and durability of our products and offer a 1 year limited warranty on new, unused Powernet products purchased through authorized dealers within the USA.

PowerNet’s 1 year limited warranty coverage is as follows:

The frame, poles, metal and composite parts are covered for manufacturer defects only and does not offer coverage for damages as a result of normal wear and tear.

PowerNet products are designed to be portable and taken down after each use. Any signs of our products being left outside for extended periods of time will not be covered under this limited warranty. Please be advised that PowerNet products are designed for recreational use, commercial use of our products voids the warranty.  In these situations, a replacement part will be offered for purchase with a small shipping fee. Please replace defective parts immediately to prevent further damage.

Please note: Our nets and carry bags are covered from manufacturer defects for 30 days from the date of purchase.

Shipping on parts covered under PowerNet’s Limited Warranty is covered within 90 days of the original purchase date. If the buyer is outside of the 90 day period, a small shipping fee will apply when sending replacement parts under the warranty.

 

SUBMIT A WARRANTY CLAIM

When submitting a warranty claim we will need your invoice as proof of purchase, pictures of the defective item, and the PO tag number (if applicable) for our team to review. A member of our warranty team will determine if the claim is due to a manufacturing defect. Once your claim has been authorized, we will determine if a payment for shipping is required, and process the warranty claim for shipping. Please allow up to 72 hours for our team to respond back to you.

To submit your warranty claim please visit https://powernet.supportsync.com

  1. First and Last name as it appears on the order.
  2. Shipping Address.
  3. Best contact phone number.
  4. Email address.
  5. Order Number or a copy of your receipt.
  6. PO tag number (Varies per product, generally found inside the sleeve of the net.)

 

RETURNS

The buyer will be responsible for the return shipping cost to ship the product back to PowerNet.  Powernet will not be responsible for any damaged or lost packages. Products that are open and/or used are not eligible for a full refund. All returns may be subject to a 25% restocking fee if not in the original, like-new packaging. To begin the return process please Click Here or visit https://powernet.supportsync.com/

Important Notification: All items shipped to PowerNet without a return authorization will not be accepted and will be returned back to the sender.  All returned items are subject to inspection to verify whether the item has a manufacturing defect.  PowerNet will not accept a return that has been used and has signs of normal wear and tear.  All items that do not meet the qualifications stated in our returns policy will be held at our warehouse for pick up, or a shipping fee has been paid to return the product back to the sender. The warehouse will hold the item for 45 days and if no arrangement has been made, we will dispose of the product. When a return is authorized you will receive an email with a return authorization form that is to be included with your return shipment.

Address: 13626 Monte Vista Ave Suite F

Chino CA 91701

Call: 909.203.5495

 

Thank you for choosing Powernet!